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01
What is Bitrix24 and who is it for?
It is one system for running the business: CRM, tasks and projects, document flow, a contact centre, sites and a company portal in a single workspace. It fits mid-size and larger companies that need more than sales tracking — they need order across the whole organisation.
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02
Is Bitrix24 only a CRM?
No. CRM is just one part. You also get tasks and projects, online documents and approvals, telephony, chats and forms, process automation, and a site and store builder. Use everything at once or add modules as you need them.
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03
How is Bitrix24 different from amoCRM?
amoCRM is built around sales and inbound leads. Bitrix24 is a platform for the whole company: sales plus internal processes, communications and a portal. If the job is broader than “manage deals”, Bitrix24 is usually the better fit.
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04
How long does implementation take, and what is included?
Basic setup takes 1–2 weeks; a full rollout with integrations and training takes 3–6 weeks. We audit, configure pipelines, access rights and processes, connect telephony/site/1C/messengers, migrate data and train the team.
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05
Can you migrate data from another system or spreadsheets?
Yes. We move contacts, deals and history from other CRMs, 1C or Excel without loss, with a backup first and a data-quality check.
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06
Do you support the system after launch?
Yes. We support, refine and grow the portal as the company grows: new automations, integrations and modules.